Refund policy

Return & Cancellation Policy

Last updated: September 2026

Thank you for shopping with Hearthside Grace! We want you to love what you order. Because our shop includes both made-to-order print-on-demand items and handmade jewelry, our return terms differ slightly by product type — please read the section that applies to your order.

Print-on-Demand Items (Mugs, T-Shirts, etc.)

These items are custom produced only after you order them, so we're unable to accept returns or exchanges for:

Buyer's remorse or a change of mind
Ordering the wrong size or color
Minor variations in print placement or color that fall within normal production tolerances

Damaged Items or Print Errors

If your item arrives damaged or with a manufacturing/print error, we'll gladly send a free replacement or issue a refund. Just reach out within 30 days of delivery with:

Your order number
A clear photo of the issue (if multiple items from the same design are affected, please include a photo showing all of them together)

There's no need to ship the item back to us.

Lost or Undelivered Packages

If a package is returned to us or lost in transit due to an incorrect address provided at checkout, we can refund the cost of the product itself (shipping charges are non-refundable in this case). Please double-check your shipping details before placing an order.

Order Cancellations & Changes

Before production starts: You can request changes (size, color, shipping address) or a full cancellation — just contact us as soon as possible.
After production starts: Design and size changes are no longer possible. Address changes may still be requested but aren't guaranteed. Cancellations generally cannot be accepted once an item is in production.

Handmade Beaded Jewelry

Each jewelry piece is handmade, so please review photos and measurements carefully before ordering.

Returns & Exchanges

We accept returns within 15 days of delivery for unworn, unused items in their original packaging. Please note:

Custom or made-to-order jewelry pieces are final sale and not eligible for return, unless defective.
Earrings are final sale for hygiene reasons, unless defective.
Buyer covers return shipping unless the item arrived damaged or defective.

Damaged or Defective Items

If your jewelry arrives damaged or with a defect, contact us within 15 days of delivery with a photo of the issue, and we'll offer a replacement or refund.

Cancellations

Orders can be cancelled within 24 hours of purchase, as long as the item hasn't already shipped or entered production (for custom pieces). Contact us as soon as possible if you need to cancel.